RETURN & REFUND POLICY

Last Updated: July 2026 | Eva | United States Orders Only

Quick Overview

  • Return window: 30 days from delivery
  • Condition: Unused, unworn, with original tags and packaging
  • Return authorization: Required before shipping anything back — email us first
  • Return shipping: Free if it's our error; customer-paid for change of mind
  • Restocking fees: None, ever
  • Refund timing: Issued within 5 business days of approval (banks may take up to 7 more to post it)
  • Return address: Eva Returns, 365 North Avenue, Carol Stream, IL 60188, United States

The full details are below — worth a read if anything above raises a question.

We want you to genuinely love what you ordered. If something's not quite right, we'd rather make the return easy than have you stuck with it. Here's exactly how it works — give it a quick read before you start.

How long do I have?

You've got 30 days from the day your order arrives to send it back. That clock starts once your complete order has landed — not the order date. Past those 30 days, we're not able to accept the return.

What condition does it need to be in?

Basically, as you got it:

  • Unused, in the same shape it arrived in.
  • Original tags, labels, and packaging still attached and included.
  • No signs of wear, washing, or alteration.
  • Any extras that came with it — accessories, documents — sent back too.

Who pays for the return shipping?

  • Our mistake: Item arrived damaged, faulty, or wrong — we cover the return, no cost to you.
  • Change of heart: Wrong size, changed your mind, just don't want it anymore — that one's on you, and we're not able to refund the original shipping cost either.
  • Either way, we never charge restocking fees. Your refund reflects the full item price.

Ready to send something back? Here's how:

  1. Tell us first:
    Email support@eva-us.com with your order number and why it's coming back. We'll get back to you within 24 hours (Mon–Fri). Please don't ship anything until your return is authorized — all returns require a Return Authorization (RA) number.
  2. Pack it up:
    Original packaging, tags, accessories, any paperwork — all back in the box, with your RA number written clearly on the outside once you have it.
  3. Ship it:
    Follow the instructions in our approval email. We'd suggest a trackable method — once it leaves your hands, we can't take responsibility for a return that gets lost in transit.

Where do I send my return?

Please don't ship anything back before hearing from us first. Once we've approved your return and sent your RA number, mail it to:

Eva Returns
365 North Avenue
Carol Stream, IL 60188
United States

Be sure to write your RA number clearly on the outside of the package. Returns sent without prior authorization may be refused or significantly delayed while we match them to the correct order.

When do I actually get my money back?

Once your return arrives and we've had a look, we'll let you know it's approved. From there, your refund goes out to your original payment method within 5 business days — though your bank might take up to 7 business days to show it on your statement. Either way, you'll get an email once it's done.

Want to exchange instead?

Happy to help with that. Email support@eva-us.com with your order number and what you'd like instead — a different size, a different color — and we'll take it from there.

A few things we can't take back

For hygiene reasons, these are final sale, no exceptions:

  • Underwear and swimwear.
  • Anything marked final sale or non-returnable on its product page.
  • Anything that's been worn, washed, or altered.

Item arrived damaged or wrong?

That's on us to fix. Email support@eva-us.com within 7 days of delivery with your order number and a photo, and we'll arrange a free return, replacement, or full refund — whichever works best for you.

Need to cancel an order?

If it hasn't shipped yet, no problem. Email us at support@eva-us.com with your order number in the subject line, as soon as you can. If it's already on its way, you're welcome to send it back once it arrives, under this same policy.

Contact information

Eva
128 City Road
London
EC1V 2NX
United Kingdom

Company Name: ECOM ADVISORS LTD
Company Registration Number: 15086440

Email: support@eva-us.com

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday and Sunday: Closed
Holidays: Closed